gadreel

No DSM and Package Updates Notifications

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I might be wrong but I remember that the first time I installed DSM it was notifying me about any DSM and package updates.

 

DS918+ has 6.2.2-24922-5 since 15/01 and I do not get any notification. Every time I go to Control Panel I get "Your DSM Version is up to date".

 

Same goes for packages. Hyper Backup package version 2.2.3-1117 was released 2 months ago and I still have 2.2.2-1113 even on the control panel it is set to automatically update the packages.

 

Any idea what is going on?

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On 1/31/2020 at 11:57 AM, gadreel said:

DS918+ has 6.2.2-24922-5 since 15/01 and I do not get any notification

 

Synology deploys updates per region. You might not have received the notification yet due to that reason. Check this though:

Screen Shot 2020-02-12 at 12.44.30.jpg

 

On 1/31/2020 at 11:57 AM, gadreel said:

Same goes for packages. Hyper Backup package version 2.2.3-1117 was released 2 months ago and I still have 2.2.2-1113 even on the control panel it is set to automatically update the packages.

 

That is awkward though. Did you make sure desktop notifications are enabled?

 

Basic question, but did you make sure your box has access to the internet? Is there any firewall rule in the router our in DSM itself blocking access to internet?

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Hi. This is what I have in the update settings. I do not want to install the updates automatically in case something breaks.

 

image.png.c2e011dde3341926ab7fc9e3b0151977.png

 

Even if the desktop notifications are off when I go to the control panel to check for any updates I get "Your DSM is up-to-date".

The firewalls on the synology is disable.

 

I have also an official DS213j and I have a similar issue with packages. Hyper Backup newest update is Version: 2.2.2-1113

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I do not want to install the updates automatically in case something breaks.

 

Yes you should never allow automatic updates. 

 

Even if the desktop notifications are off when I go to the control panel to check for any updates I get "Your DSM is up-to-date".

The firewalls on the synology is disable.

 

I have also an official DS213j and I have a similar issue with packages. Hyper Backup newest update is Version: 2.2.2-1113

Unsure why this is happening but if both your Xpenonoly box and your genuine DS213j are experiencing the same thing then it clearly is not something from your Xpenology Box.

 

Sorry but not sure how else to help. I'll let others chime in.

 

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When I find a few minutes I might send a support message to Synology for the DS213j. Hopefully they will answer with something helpful.

 

Also DSM 6 it feels like is coming to an end and Synology does not release any more updates very often to check if something is wrong or not.

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On 1/31/2020 at 5:57 AM, gadreel said:

I might be wrong but I remember that the first time I installed DSM it was notifying me about any DSM and package updates.

 

DS918+ has 6.2.2-24922-5 since 15/01 and I do not get any notification. Every time I go to Control Panel I get "Your DSM Version is up to date".

 

Same goes for packages. Hyper Backup package version 2.2.3-1117 was released 2 months ago and I still have 2.2.2-1113 even on the control panel it is set to automatically update the packages.

 

Any idea what is going on?

Same here. I'm digging on to not avail.

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Spoke with Synology's live chat and they sent me this:

"try 1) While logged into DSM navigate to Main Menu->Control Panel>-Network and input 8.8.8.8 as your "Alternative DNS Address" and then apply the changed settings. If connected to a Active Directory Server please check your DNS settings on the ADS server.2) Go to Control Panel->Network and make sure the "Default gateway" is set to the router's IP address. If it is incorrect you will need to change it in the Control Panel->Network->Network Interface tab by editing the active connection.3) Go to Control Panel->Regional Options and choose "Synchronize with NTP server". If you are already using this option then please choose a different server address and hit apply."

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Update: 18/02/2020

I just received a notification that HyperBackup has a newer version. Not the one I was missing "2.2.3-1117" but the newest version that was released today "2.2.4-1213".

 

So package updates seems to work fine...I do not know what happened before...

 

But still no notification for DSM update 6.2.2-24922-5...

Edited by gadreel

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Without notifications,  I manually installed 6.2.2-24922-5 DSM  update and 2.2.3-117 Hyperbackup update yesterday. Now I have update notification for 2.2.4-1213 Hyperbackup. Not sure if it works fine.

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6.2.2-24922-6 was released yesterday. Let's see if I will get any notification this time.

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Update: The package updates work fine...I do not know what happened with that specific package but the DSM still no update. Update 6 was recalled but if you visit Synology's website they removed that part now, therefore it should be available.

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@Polanskiman As an Admin and more experienced than me do you think there is a chance that when the DSM sends the request to check for a DSM update is also sending my S/N and somehow Synology blacklisted that S/N or something?

 

If I change the S/N on my boot ISO (to test this) will it cause the DSM to do a fresh install and lost my data?

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1 hour ago, sbv3000 said:

 

@sbv3000

 

I am also trying through the command line with no success. ( I wish I was able to read and understand the code of the synoupgrade binary)

 

I do not see anything on the logs. I have this synoupdate.log which does not say anything because the smallgixnumber: 5 I manually installed it. I am almost certain that the previous small updates back on September and November I received a notification.

2019/09/14 10:54:56     start critical update to buildnumber: 24922 original smallfixnumber: 0 new_smallfixnumber: 3 build date: 2019/08/19
2019/09/14 10:54:56     Start of the update...
2019/09/14 10:54:57     Congratulations!! The update has been completed!! Do configupdate when next bootup.
2019/09/14 10:55:33     Finished apply small update!
2019/09/14 10:55:33     Finished update before reboot!
2019/11/12 06:41:39     start critical update to buildnumber: 24922 original smallfixnumber: 3 new_smallfixnumber: 4 build date: 2019/10/30
2019/11/12 06:41:45     Finished apply small update!
2019/11/12 06:41:45     Finished update before reboot!
2020/03/26 07:04:40     start critical update to buildnumber: 24922 original smallfixnumber: 4 new_smallfixnumber: 5 build date: 2020/01/14
2020/03/26 07:04:41     Start of the update...
2020/03/26 07:04:43     Congratulations!! The update has been completed!! Do configupdate when next bootup.
2020/03/26 07:04:45     Finished apply small update!
2020/03/26 07:04:45     Finished update before reboot!

The syslog.log has these latest entries...

2020-03-27T13:30:57+02:00 DS918Plus syslog-ng[7803]: syslog-ng starting up; version='3.7.3'
2020-03-27T22:48:02+02:00 DS918Plus syslog-ng[7803]: syslog-ng shutting down; version='3.7.3'
2020-03-27T22:48:02+02:00 DS918Plus syslog-ng[2788]: syslog-ng starting up; version='3.7.3'
2020-03-30T15:36:11+03:00 DS918Plus syslog-ng[2788]: syslog-ng shutting down; version='3.7.3'
2020-03-30T15:36:12+03:00 DS918Plus syslog-ng[818]: syslog-ng starting up; version='3.7.3'
2020-03-31T10:06:50+03:00 DS918Plus syslog-ng[818]: syslog-ng shutting down; version='3.7.3'
2020-03-31T10:06:51+03:00 DS918Plus syslog-ng[29460]: syslog-ng starting up; version='3.7.3'
2020-04-01T09:17:27+03:00 DS918Plus syslog-ng[29460]: syslog-ng shutting down; version='3.7.3'
2020-04-01T09:17:28+03:00 DS918Plus syslog-ng[23464]: syslog-ng starting up; version='3.7.3'
2020-04-02T10:40:04+03:00 DS918Plus syslog-ng[23464]: syslog-ng shutting down; version='3.7.3'
2020-04-02T10:40:05+03:00 DS918Plus syslog-ng[27979]: syslog-ng starting up; version='3.7.3'
2020-04-03T12:06:42+03:00 DS918Plus syslog-ng[27979]: syslog-ng shutting down; version='3.7.3'
2020-04-03T12:06:43+03:00 DS918Plus syslog-ng[24994]: syslog-ng starting up; version='3.7.3'

 

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Today I received the notification of the update. Could you close it please?

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4 hours ago, gadreel said:

Today I received the notification of the update. Could you close it please?

No notifications here.

Are your 80 and 443 ports opened?

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I think they are open but I am sure the problem is that Synology takes a lot of time to make the update available all around the world.

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80 and 443 ports are closed here. Community packages update notifications arrive. So, I'm not sure if this is the point.

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