Empty Info Center/General tab

[mirekmal]

I've seen this question asked few times in th epast, but without definite answer...

I have DSM3615 running as VM in ESXi 6.0 server. Basically it works fine, but General tab in Info Center is blank (all other tabs are populated with relevant information).

I'd link this to another problem I face with obtaiing SYNO.DSM.Info by running https://_URL_:_PORT_/webapi/entry.cgi?api=SYNO.DSM.Info&version=2&method=getinfo&_sid=_SID_ command.

I can obtain token to replace it in command above, I can run some other commands using this technic, but this particular one hangs browser indefinitely. It is quite important to me, as it seems to be used by synology integration in home assistant to obtain basic information about system and while not being able to execute it, integration cannot complete its self configuration. SInce this command returns mostly information that is also available via General tab of Info Center, I'd perhaps link these 2 problems together. Any idea?

[flyride]

Did you ever discover any more about this?  I'm encountering the same thing, also in a VM.

[mirekmal]

Well, I doo know the reason, but recently I was forced to restart my ESXi server and to my surprise General tab on info center is back  So strange, but it looks that there was something wrong with host... Also getting SYNO.DSM.Info now works as expected.

[flyride]

That is strange. Tried it, but that did not do anything for me.  What versions and patchlevels of ESXi are you on?

[mirekmal]

I'm on 6.0 (ESXi-6.0.0-20160302001)... so quite old...

[flyride]

I was able to correct with a migration install from DS3615xs to DS3617xs.  This reinstalled enough of the OS that the issue (and a couple of other odd things) was resolved.

[kpas]

my DSM (ESXI 6.7u3 DS3617xs) also had this problem and i did some research:

 

in my case i found a lot log "Can't get Core 2 temperature data" in scemd.log

and a crash in kern.log:

2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.690107] CPU: 1 PID: 12167 Comm: scemd Tainted: PF        C O 3.10.105 #25426
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.691007] Hardware name: VMware, Inc. VMware Virtual Platform/440BX Desktop Reference Platform, BIOS 6.00 12/12/2018
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.692337] task: ffff88007c5e7040 ti: ffff88007a0e4000 task.ti: ffff88007a0e4000
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.693250] RIP: 0010:[<ffffffff814c0ff3>]  [<ffffffff814c0ff3>] __mutex_lock_slowpath+0xe3/0x1d0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.694354] RSP: 0018:ffff88007a0e7b40  EFLAGS: 00010246
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.695016] RAX: 0000000000000000 RBX: ffff880078cd5cf8 RCX: 0000000000000000
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.695882] RDX: 0000000000000000 RSI: 0000000000000002 RDI: ffff880078cd5cfc
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.696748] RBP: ffff88007a0e7b88 R08: 0000000000000000 R09: 0000000000000000
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.697629] R10: 0000000000000000 R11: 0000000000000000 R12: ffff880078cd5cfc
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.698503] R13: ffff880078cd5d18 R14: ffff88007c5e7040 R15: ffff880078cd5d00
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.699385] FS:  00007f4135e53b80(0000) GS:ffff88007fd00000(0000) knlGS:0000000000000000
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.700376] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.701093] CR2: 0000000000000000 CR3: 000000007af18000 CR4: 00000000003607e0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.701990] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.702886] DR3: 0000000000000000 DR6: 00000000ffff0ff0 DR7: 0000000000000400
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.703772] Stack:
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.704034]  ffff880078cd5d00 0000000000000000 ffff88007a0e7bf8 00000000000117c0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.705028]  ffff880078cd5cf8 ffffffff818514f0 ffff88007a0e7bf8 00000000000117c0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.706095]  ffff880078cd5cf8 0000000000000001 ffffffff814c029e ffff880078cd5ba0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.707067] Call Trace:
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.707380]  [<ffffffff814c029e>] ? mutex_lock+0xe/0x20
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.708027]  [<ffffffff8138c29b>] ? syno_cpu_temperature+0xfb/0x1d0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.708798]  [<ffffffffa0dc6824>] ? synobios_ioctl+0x444/0x17e0 [broadwell_synobios]
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.709746]  [<ffffffff811a3b7f>] ? ext4_dentry_hash+0x2f/0x80
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.710481]  [<ffffffff8111326a>] ? do_vfs_ioctl+0x4aa/0x990
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.711187]  [<ffffffff811137d0>] ? SyS_ioctl+0x80/0xa0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.711837]  [<ffffffff814c4dc4>] ? system_call_fastpath+0x22/0x27
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.712592] Code: 08 75 07 41 83 7e 30 63 7f 96 4c 8d 63 04 4c 8d 7b 08 4c 89 e7 e8 8e 2c 00 00 48 8b 43 10 4c 89 3c 24 48 89 63 10 48 89 44 24 08 <48> 89 20 8b 03 4c 89 74 24 10 85 c0 78 0c b8 ff ff ff ff 87 03
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.716169] RIP  [<ffffffff814c0ff3>] __mutex_lock_slowpath+0xe3/0x1d0
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.717257]  RSP <ffff88007a0e7b40>
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.717808] CR2: 0000000000000000
2022-10-11T15:36:33+08:00 DSM6 kernel: [   17.718250] ---[ end trace 40d10dac8f397b6a ]---

 

i think maybe something wrong with vm cpu config

 

so i shutdown DSM and change the "Cores per Socket" to 2 (which was 1 by default) and restart DSM

 

then the error log is gone and nothing crash

and the Info Center/General tab is back again

 

i hope this helps