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port forwarding not working with the sky hub sr102


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hi all can someone help me i have been on the phone to sky for over a hour just for the ports not to work i have a hp micro server n54l running on synology dsm 5.0 update 5 that i got from http://cyanlabs.net/ and i have tried using the server it self to open the ports via upnp buit the sky hub is not in the list so i typed in the port on the sky hub and set it up as sky told me to but when i ping the external ip for the port i just keep getting that its closed

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