bobby1701 Posted August 31, 2023 Share #1 Posted August 31, 2023 Hello, I have had a 3617xs with an AMD chip using DSM 6.2 working for over 2 years, however, suddenly last week it did not startup after a brief turn off and on. I reinstalled DSM 6.2.3-25426 which I then updated to 6.2.4-25556 (I believe) through Control Panel due to problems setting up encryption and Letsencrypt. For some reason however I cannot get connection to DSM through my local IP. Using Find.synology.com I can see that the DSM is ready (picture below/attached) and local IP is correct but everytime I hit Connect button nothing happens and I get page not found error. My goal is get it to what it was with 6.2. Any and all help on what to do would be welcome. Many thanks Quote Link to comment Share on other sites More sharing options...
bobby1701 Posted August 31, 2023 Author Share #2 Posted August 31, 2023 Hi again, So, I rebuilt the USB drive with version 6.2 image and tried it. Initially the DSM came up by using find.synology.com page and giving the option to migrate. I did that, but then I have again the same problem. The DSM comes up via find.synology.com page but when I hit connect nothing happens. I can no longer ping to the .15 IP address. Any suggestions as to what to try next? Thanks Quote Link to comment Share on other sites More sharing options...
rojoone2 Posted September 1, 2023 Share #3 Posted September 1, 2023 DSM 6.2.4-25556 is a know version the does not work and you may not be able to downgrade at this point. Are there any apps that you use on DSM 6 that are not available on DSM 7? Most users have upgraded from the DS3615 and DS3617 to the DS3622xs+ and DSM 7. Quote Link to comment Share on other sites More sharing options...
bobby1701 Posted September 1, 2023 Author Share #4 Posted September 1, 2023 10 minutes ago, rojoone2 said: DSM 6.2.4-25556 is a know version the does not work and you may not be able to downgrade at this point. Are there any apps that you use on DSM 6 that are not available on DSM 7? Most users have upgraded from the DS3615 and DS3617 to the DS3622xs+ and DSM 7. Thank you Rojoone2 for responding. The reason I did not update to DSM 7 is because I am using AMD Athlon II as processor and I had read that the new loaders do not support that old cpu. Is this true? At this point my biggest concern is not to lose the data. I have 4 hdds, summing to 27TB. If needed I can update my board and CPU. Look forward to hearing from you. Many thanks Quote Link to comment Share on other sites More sharing options...
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