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Cannot login because of broken 2FA


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Hi,

I cannot login anymore into DSM because 2FA code is not accepted. Yet date+time is perfect to the very second.

As suggested by many people, I first tried to delete the file /usr/syno/etc/preference/username/google_authenticator but DSM still ask me for 2FA code, it then just throws me a different error message.

I tried an old trick of creating a new administrator user to then be able to disable 2FA for the first user, but 2FA seems to now be enforced for all new users on my DSM and it's also broken there. It basically says "Cannot save settings", which is weird and worrisome. So I cannot even set 2FA for that new temporary user... I'm going into circles and crazy...!!!

I searched for a command line (I have ssh access) that could at least as a starting point disable the "enforce 2fa" setting but nothing.

 

I'm clueless and stuck...

Any idea ?

Thank you

Edited by jpbaril
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