gonzalez_caceres Posted September 7, 2023 Share #1 Posted September 7, 2023 Hello people, I'm having a major problem, configuring mail for the administrator user, I don't know what happened and I got kicked out of the session, now the administrator password doesn't take anymore. I have DSM 7.1 on redpill And I have a RAID of hard drives How can I reset the password to be able to enter again and recover the information? I appreciate all the help you can give me, I am very interested in the information I have there Quote Link to comment Share on other sites More sharing options...
agent47SG1 Posted September 7, 2023 Share #2 Posted September 7, 2023 Hello, ARC loader has an advanced option to reset admin password Quote Link to comment Share on other sites More sharing options...
gonzalez_caceres Posted September 7, 2023 Author Share #3 Posted September 7, 2023 Thank you agent! Could you explain to me how to do it? I don't know the procedure Quote Link to comment Share on other sites More sharing options...
agent47SG1 Posted September 7, 2023 Share #4 Posted September 7, 2023 it is the same that RedPill Loader, write a usb key with ARC image and use it to boot > select configure loader In the menu "DSM Options", you would see an Reset DSM Password option Quote Link to comment Share on other sites More sharing options...
gonzalez_caceres Posted September 7, 2023 Author Share #5 Posted September 7, 2023 Thank you! Apparently it worked but I have the admin user disabled, how can I enable it? I see that the account that I used as administrator disappeared from the dsm, it does not appear in the list of accounts 😩 Quote Link to comment Share on other sites More sharing options...
agent47SG1 Posted September 7, 2023 Share #6 Posted September 7, 2023 if the admin account is disabled, you can generate another config (new serial number) and at the reboot, find.synology.com to find your NAS and it would you propose to migrate with 2 options 1. conserve configuration and data 2. conserve data only choose option 2 and at reboot you will invited to define admin password Quote Link to comment Share on other sites More sharing options...
gonzalez_caceres Posted September 7, 2023 Author Share #7 Posted September 7, 2023 Sorry, but I really can't find the procedure, 🥵can you explain how to do it? Quote Link to comment Share on other sites More sharing options...
agent47SG1 Posted September 8, 2023 Share #8 Posted September 8, 2023 (edited) 1. write ARC loader to usb key (https://github.com/fbelavenuto/arpl) 2. build a new loader (model, dsm ...) 3. boot thez new loader 4. use find.synology.com to scan your network 5. connect to new NAS and choose recover option 2 (conserve data only) to set the new admin password Edited September 8, 2023 by agent47SG1 Quote Link to comment Share on other sites More sharing options...
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