[USB Device (TVButler) can't be found after 6.1.5 upgrade]

Quote

Some users have had issues with TV Butler and I think have some workarounds for folks having issues.

 

If you're having problems scanning channels, you can look in your Plex Media Server.log and see these errors:

 

Jun 7 00:34:26 Server01 Plex Tuner Service: Device attached: 1d19:0100
Jun 7 00:34:26 Server01 Plex Tuner Service: Error: Could not open USB device due to insufficient permissions

 

This is likely because of a libusb issue. We will be fixing this in an upcoming release, but in the mean time if you're comfortable in a command line you can fix it yourself as well.

Follow the instructions below for the Plex Media Server platform you're using

 

Linux

Rename the attached file to 60-tvbutler-perms.rules and copy it to /etc/udev/rules.d

Then run:
sudo udevadm control --reload-rules
sudo service udev restart
sudo udevadm trigger

 

Synology

You do not need to be comfortable with a command line for this. You can use File Station and rename the attached file to 60-tvbutler-perms.rules and copy it to /lib/udev/rules.d

Now reboot your server.

 

MacOS

So far, the users who have reported issues have reinstalled Plex Media Server and they are able to access their tuner

 

Windows

Make sure nothing else is trying to use the device, no other capture software such as TeamViewer, and in Sound settings that it's not set as a default output device.

Let us know if you're still having issues! If so and on Linux please attach:
Normal PMS logs (Under Settings>Help>Download Logs)

And if on Linux or any NAS:
/var/log/syslog
sudo dmesg > dmesg.txt

as well. Thanks!

 

60-tvbutler-perms.txt

[USB Device (TVButler) can't be found after 6.1.5 upgrade]

So I tried what is described in this Post and it worked for me. 

 

Problem seems to be solved. 

[USB Device (TVButler) can't be found after 6.1.5 upgrade]

Do you see your device under "External devices"? I am pretty sure that my tuner was listed there before I upgraded to 6.1.5. 

 

I posted this issue to the original Synology forums (Link) but did not receive any comments yet. Frustrating. 

[USB Device (TVButler) can't be found after 6.1.5 upgrade]

|__usb1          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (ehci_hcd 0000:00:1a.0) hub
  |__1-1         8087:0024:0000 09  2.00  480MBit/s 0mA 1IF  ( ffffffd1ffffffb2ffffffdbffffffad) hub
    |__1-1.5     1d19:0100:0100 00  2.00  480MBit/s 500mA 1IF  (ITE Tech., Inc. TS Aggregator AF0102020700001)
    |__1-1.6     f400:f400:0010 00  2.10  480MBit/s 200mA 1IF  (SanDisk Extreme AA010220141610272057)
|__usb2          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (ehci_hcd 0000:00:1d.0) hub
  |__2-1         8087:0024:0000 09  2.00  480MBit/s 0mA 1IF  ( ffffffd1ffffffb2ffffffdbffffffa0) hub
    |__2-1.3     0424:2660:0801 09  2.00  480MBit/s 2mA 1IF  ( ffffffd1ffffffb2ffffffdbffffffa1) hub
|__usb3          1d6b:0001:0310 09  1.10   12MBit/s 0mA 1IF  (uhci_hcd 0000:01:00.4) hub
|__usb4          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (xhci_hcd 0000:04:00.0) hub
|__usb5          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (xhci_hcd 0000:04:00.0) hub

 

[USB Device (TVButler) can't be found after 6.1.5 upgrade]

Hi guys,

 

I recently updated to the latest DSM version 6.1.5.  Despite all those successful updates mentioned in the "critical updates" section/subforum, my personal update experience did not went that smooth. I had to reinstall/migrate what in turn went pretty easy. 

 

Unfortunately my TVButler USB-C tuner is not recognized as an USB device anymore. I can't see it under "external devices" and Plex is not able to find it. 

 

"dmesg | grep usb" results in:

 

[    4.860148] usbcore: registered new interface driver usbfs
[    4.860936] usbcore: registered new interface driver hub
[    4.864212] usbcore: registered new interface driver ethub
[    4.866747] usbcore: registered new device driver usb
[    5.004325] usbcore: registered new interface driver usb-storage
[    5.220902] usb 1-1: new high-speed USB device number 2 using ehci-pci
[    5.479767] usb 2-1: new high-speed USB device number 2 using ehci-pci
[    5.615099] drivers/usb/core/hub.c (2679) Same device found. Change serial to                      ffffffd1ffffffb2ffffffdbffffffa0
[    5.699805] usb 1-1.5: new high-speed USB device number 3 using ehci-pci
[    5.882709] usb 1-1.6: new high-speed USB device number 4 using ehci-pci
[    5.978992] usb-storage 1-1.6:1.0: USB Mass Storage device detected
[    5.979727] scsi6 : usb-storage 1-1.6:1.0
[    6.063615] usb 2-1.3: new high-speed USB device number 3 using ehci-pci
[    6.158822] drivers/usb/core/hub.c (2679) Same device found. Change serial to                      ffffffd1ffffffb2ffffffdbffffffa0
[    6.158825] drivers/usb/core/hub.c (2679) Same device found. Change serial to                      ffffffd1ffffffb2ffffffdbffffffa1
[   25.421336] usbcore: registered new interface driver ax88179_178a
[   51.292046] usbcore: registered new interface driver usblp
[   51.325380] usbcore: registered new interface driver usbhid
[   51.325384] usbhid: USB HID core driver

 

The "USB Mass Storage" should be the bootloader stick I guess. I use a HP Gen8 with baremetal installation.

 

Any ideas?