kenyo Posted February 8, 2018 Share #1 Posted February 8, 2018 (edited) Hi guys, I recently updated to the latest DSM version 6.1.5. Despite all those successful updates mentioned in the "critical updates" section/subforum, my personal update experience did not went that smooth. I had to reinstall/migrate what in turn went pretty easy. Unfortunately my TVButler USB-C tuner is not recognized as an USB device anymore. I can't see it under "external devices" and Plex is not able to find it. "dmesg | grep usb" results in: [ 4.860148] usbcore: registered new interface driver usbfs [ 4.860936] usbcore: registered new interface driver hub [ 4.864212] usbcore: registered new interface driver ethub [ 4.866747] usbcore: registered new device driver usb [ 5.004325] usbcore: registered new interface driver usb-storage [ 5.220902] usb 1-1: new high-speed USB device number 2 using ehci-pci [ 5.479767] usb 2-1: new high-speed USB device number 2 using ehci-pci [ 5.615099] drivers/usb/core/hub.c (2679) Same device found. Change serial to ffffffd1ffffffb2ffffffdbffffffa0 [ 5.699805] usb 1-1.5: new high-speed USB device number 3 using ehci-pci [ 5.882709] usb 1-1.6: new high-speed USB device number 4 using ehci-pci [ 5.978992] usb-storage 1-1.6:1.0: USB Mass Storage device detected [ 5.979727] scsi6 : usb-storage 1-1.6:1.0 [ 6.063615] usb 2-1.3: new high-speed USB device number 3 using ehci-pci [ 6.158822] drivers/usb/core/hub.c (2679) Same device found. Change serial to ffffffd1ffffffb2ffffffdbffffffa0 [ 6.158825] drivers/usb/core/hub.c (2679) Same device found. Change serial to ffffffd1ffffffb2ffffffdbffffffa1 [ 25.421336] usbcore: registered new interface driver ax88179_178a [ 51.292046] usbcore: registered new interface driver usblp [ 51.325380] usbcore: registered new interface driver usbhid [ 51.325384] usbhid: USB HID core driver The "USB Mass Storage" should be the bootloader stick I guess. I use a HP Gen8 with baremetal installation. Any ideas? Edited February 8, 2018 by kenyo Quote Link to comment Share on other sites More sharing options...
IG-88 Posted February 8, 2018 Share #2 Posted February 8, 2018 looks like you are not alone can you list what lsusb tells you about your devices? Quote Link to comment Share on other sites More sharing options...
kenyo Posted February 8, 2018 Author Share #3 Posted February 8, 2018 |__usb1 1d6b:0002:0310 09 2.00 480MBit/s 0mA 1IF (ehci_hcd 0000:00:1a.0) hub |__1-1 8087:0024:0000 09 2.00 480MBit/s 0mA 1IF ( ffffffd1ffffffb2ffffffdbffffffad) hub |__1-1.5 1d19:0100:0100 00 2.00 480MBit/s 500mA 1IF (ITE Tech., Inc. TS Aggregator AF0102020700001) |__1-1.6 f400:f400:0010 00 2.10 480MBit/s 200mA 1IF (SanDisk Extreme AA010220141610272057) |__usb2 1d6b:0002:0310 09 2.00 480MBit/s 0mA 1IF (ehci_hcd 0000:00:1d.0) hub |__2-1 8087:0024:0000 09 2.00 480MBit/s 0mA 1IF ( ffffffd1ffffffb2ffffffdbffffffa0) hub |__2-1.3 0424:2660:0801 09 2.00 480MBit/s 2mA 1IF ( ffffffd1ffffffb2ffffffdbffffffa1) hub |__usb3 1d6b:0001:0310 09 1.10 12MBit/s 0mA 1IF (uhci_hcd 0000:01:00.4) hub |__usb4 1d6b:0002:0310 09 2.00 480MBit/s 0mA 1IF (xhci_hcd 0000:04:00.0) hub |__usb5 1d6b:0003:0310 09 3.00 5000MBit/s 0mA 1IF (xhci_hcd 0000:04:00.0) hub Quote Link to comment Share on other sites More sharing options...
IG-88 Posted February 8, 2018 Share #4 Posted February 8, 2018 1 hour ago, kenyo said: |__1-1.5 1d19:0100:0100 00 2.00 480MBit/s 500mA 1IF (ITE Tech., Inc. TS Aggregator AF0102020700001) that one is your DVB adapter (IT9300 BDA Device?) so the hardware is present, maybe some driver related problem look for anything matching in the logs and look if there are dvb related devices in /dev like /dev/dvb the dvb driver files in dsm 6.1.4 and 6.1.5 look the same (189 files in backports_dvb) maybe it a good idea starting to look in regular synology forums, if it is a general problem with 6.1.5 regular DSM users will see it too (and get support questions answerd) 1 Quote Link to comment Share on other sites More sharing options...
greg.one Posted February 12, 2018 Share #5 Posted February 12, 2018 I'm starting to think it's a dvb problem rather than a dvb adapter problem. My devices are recognised correctly as well. Just the DVB software is hanging when trying to access them. Quote Link to comment Share on other sites More sharing options...
kenyo Posted February 12, 2018 Author Share #6 Posted February 12, 2018 (edited) Do you see your device under "External devices"? I am pretty sure that my tuner was listed there before I upgraded to 6.1.5. I posted this issue to the original Synology forums (Link) but did not receive any comments yet. Frustrating. Edited February 12, 2018 by kenyo Quote Link to comment Share on other sites More sharing options...
kenyo Posted February 13, 2018 Author Share #7 Posted February 13, 2018 So I tried what is described in this Post and it worked for me. Problem seems to be solved. Quote Link to comment Share on other sites More sharing options...
greg.one Posted February 13, 2018 Share #8 Posted February 13, 2018 Can you copy and paste it here, as I don't have access to that part of the forum. Thanks Quote Link to comment Share on other sites More sharing options...
kenyo Posted February 13, 2018 Author Share #9 Posted February 13, 2018 Quote Some users have had issues with TV Butler and I think have some workarounds for folks having issues. If you're having problems scanning channels, you can look in your Plex Media Server.log and see these errors: Jun 7 00:34:26 Server01 Plex Tuner Service: Device attached: 1d19:0100 Jun 7 00:34:26 Server01 Plex Tuner Service: Error: Could not open USB device due to insufficient permissions This is likely because of a libusb issue. We will be fixing this in an upcoming release, but in the mean time if you're comfortable in a command line you can fix it yourself as well. Follow the instructions below for the Plex Media Server platform you're using Linux Rename the attached file to 60-tvbutler-perms.rules and copy it to /etc/udev/rules.d Then run: sudo udevadm control --reload-rules sudo service udev restart sudo udevadm trigger Synology You do not need to be comfortable with a command line for this. You can use File Station and rename the attached file to 60-tvbutler-perms.rules and copy it to /lib/udev/rules.d Now reboot your server. MacOS So far, the users who have reported issues have reinstalled Plex Media Server and they are able to access their tuner Windows Make sure nothing else is trying to use the device, no other capture software such as TeamViewer, and in Sound settings that it's not set as a default output device. Let us know if you're still having issues! If so and on Linux please attach: Normal PMS logs (Under Settings>Help>Download Logs) And if on Linux or any NAS: /var/log/syslog sudo dmesg > dmesg.txt as well. Thanks! 60-tvbutler-perms.txt 1 Quote Link to comment Share on other sites More sharing options...
greg.one Posted February 13, 2018 Share #10 Posted February 13, 2018 Thanks Kenyo, I'll give this a go! Quote Link to comment Share on other sites More sharing options...
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