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improper shutdown

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DSM: DSM 6.1.4-15217 Update 5
Model: DS3617xs
Hardware: ASROCK Q1900-ITX, 4GB RAM
Install Type: Baremetal
NIC Model: Intel E1000
Storage: HighPoint RocketRAID 2720SGL
Issue: You are not authorized to use this service.

 

I have 2 disks on mainboard and 3 disks on the HP RR 2720SGL.

 

With the original extra.lzma the 3 disks are not detected. So i read a little bit in this great forum and found an thread where i downloaded extra3617_v4.5 because on user had the same problem with not detected disks with these controller.

 

original lzma
lspci -k | grep 'Kernel driver'
        Kernel driver in use: ahci
        Kernel driver in use: xhci_hcd
        Kernel driver in use: pcieport
        Kernel driver in use: pcieport
        Kernel driver in use: pcieport
        Kernel driver in use: pcieport
        Kernel driver in use: e1000e
        Kernel driver in use: r8168

extra3617_v4.5
lspci -k | grep 'Kernel driver'
        Kernel driver in use: ahci
        Kernel driver in use: xhci_hcd
        Kernel driver in use: pcieport
        Kernel driver in use: pcieport
        Kernel driver in use: pcieport
        Kernel driver in use: pcieport
        Kernel driver in use: mvsas
        Kernel driver in use: e1000e
        Kernel driver in use: r8168

 

It seems the mvsas makes the difference.

 

With the original lzma only my 2 drives are detected and all is fine over days.

 

With the extra lzma all drives are detected but 1-2 per hour i got the message in the web gui "You are not authorized to use this service. " and the logs say Improper shutdown.

When this happend all services are down. Unfortunately i cant say if the synology really reboot.

 

1 Note: During the installation i went into an mistake. I didn't know my mac from the e1000 and i thought i boot up the synology and show in the info tab. The MAC in the info tab is a synology mac. I changed the grub during boot on the command line. Yesterday i noticed these mistake and i corrected my mistake and changed also in the grub.

 

But unfortunately these helped not and the improper shutdown comes again and again.

 

I hope someone can give me some hints.

 

 

 

 

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An improper shutdown means the machine what hard reset. There could be many reasons for this but the first thing that comes to my mind is hardware failure, perhaps the PSU which is not handling power properly or maybe the CPU who is overheating. But it could be something else as well. I would recommend you open your machine and check that all cables are properly connected. Clean fans and perhaps if the machine has beed running for many years also change the thermal paste on the CPU.

The problem could also come from micro electrical interruptions. If you have a UPS (uninterrupted power supply) I recommend you use one. This stabilises electricity and makes sure that in case of a blackout the machine is not affected.

 

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Thx for your answer. I got a UPS and my NAS is powered over UPS.

 

Yesterday i installed the latest XPEnoboot_DS3615xs_5.2-5967.1

Till now no problems. So same behavior like the DSM 6.1.4-15217 Update 5 without modified lzma.

Why this didn't happend with these Releases?!

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The release is not the issue. Never heard of DSM causing some improper shutdowns by itself. What could also be an issue is the compiled modules for DSM 6.1

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