Surveillance Station and Vivotek compatibility

[Zhan]

Hi,

 

I have a problem with the Vivotek PT7135 camera. This model is on the Surveillance Station IP camera Support List but when I try to get a live preview I get a message that the video format of this camera is unsupported. I have a preview only in the camera settings window.

 

DSM 6.1.4-15217 Update 5

Surveillance Station 8.1.3-5473

 

someone can help?

[polanskiman]

I wouldn't be surprised if this was related to an invalid SN although I couldn't say for sure. You would need to look at the logs and see what you can find. See the following logs:

/var/log/messages

and

/var/log/messages/surveillance/surveillance.log