NAS freezes after update

[Bonebreaker777]

Good evening,

 

I've recently updated to Update 8 from Update 3 (6.1.3-15152).

 

Since then I'm getting regular freezes when streaming from the NAS, moving files onto and from the NAS, etc.

 

Any ideas?

 

Symptoms: the playback freezes for a few seconds then it catches up and fast forwards.

 

Thanks

[Dfds]

Have you tried rebooting? Is the index service running, also have a look at what else is running i.e. are there any file transfers, backup jobs etc running, how many users are connected.

[Bonebreaker777]

Have you tried rebooting? - several times. Even turning it off and on. Both via DSM and manually.

 

Is the index service running, also have a look at what else is running i.e. - not that I could see. Very little utilisation. Works great but once a while it just gets 'frozen' for a few seconds

 

How many users are connected - two max but usually only one

[Bonebreaker777]

Running thing while logged on and watching the 'resource monitor' to see if there are any spikes. Of course, like quantum effects, nothing happens while you're watching

[sbv3000]

21 minutes ago, Bonebreaker777 said:

Running thing while logged on and watching the 'resource monitor' to see if there are any spikes. Of course, like quantum effects, nothing happens while you're watching

You could look at running an snmp monitoring tool like paessler prtg, there is a free version, that can collect a lot of data from the nas. also have a look at whats happening on your network, there might be another device thats causing a lot of traffic, also the synology AV if thats running, maybe disable or whitelist files. This patch was to fix wireless security flaws but maybe also covered other things, that might be network related. if you are using media server package, check the indexing and also ssdp and device reset.

[Bonebreaker777]

Well, DLNA IS not used in any form as far as I'm concerned. My Kodi player and our phones/laptops directly play from the NAS. No indexing in progress.

[Bonebreaker777]

Also the logs doesn't show anything. And clients connected to the NAS still experience the same issue, regardless if they're connected via wire or wireless.

 

I'll try to 'restart' the NAS (re-install).

[sbv3000]

Have a play around with the SMB settings in File Services, older versions have been depricated  but if there is a mismatch with your clients it could cause drop outs I guess

[Bonebreaker777]

Well, looks like restart wasn't necessary. I've turned the NAS off, done my regular quarterly maintenance (de-dust, etc) and when I've put it back together, since then I haven't experienced the same issue.

 

Oddly enough I have a different issue - I've plugged in a WD My Passport SSD into the NAS (USB C > USB 3.0). The SSD showed up as a connected device but I couldn't get it in the File Station. Any ideas?