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cri5py

Update Fails, "Fail to update the file. The file is probably corrupt." via GUI

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I am trying to update my baremetal build to DSM 6.1.3-15152 Update 8. I am currently on DSM 6.1.3-15152 Update 1. But every time I try to update it, it fails with the error: Fail to update the file. The file is probably corrupt.

 

I tried updating via the Update & Restore web gui section by pressing Download. Once downloaded, I press the update. It gets to 25% then fails. I tried downloading the file directly and updating it via the manual DSM Update and still fails. Any ideas?

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SSHed in and tried to run the commands manually... I get this.

 

admin@NAS:/$ sudo synoupgrade --download
UPGRADE_DOWNLOADDSM
New update has been downloaded
admin@NAS:/$ sudo synoupgrade --start
UPGRADE_STARTUPGRADE
Start DSM update...
Upgrade start failed or upgrade file is not ready
 

 

Also tried:

 

synoupgrade --patch /volume2/... it runs, but nothing changes.

Edited by cri5py

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This is what the logs say:

 

logs  

 

2017-10-23T16:53:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:53:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:09-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:09-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: SmartDataRead(102) open device /dev/sde fail
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_temperature_get.c:94 read value /dev/sde fail
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:30-04:00 NAS updater: updater.c:5773 Start of the updater...
2017-10-23T16:54:30-04:00 NAS updater: updater.c:6028 ==== Start flash update ====
2017-10-23T16:54:30-04:00 NAS updater: updater.c:6032 This is X86 platform
2017-10-23T16:54:30-04:00 NAS updater: updater.c:6049 The SynoBoot partitions exist.
2017-10-23T16:54:30-04:00 NAS updater: updater.c:3614 SYNORedBootUpdCheckAndApply(3614): Skip bootloader update, no uboot_do_upd.sh exists
2017-10-23T16:54:30-04:00 NAS updater: updater.c:477 fail to backup images. cp -f /tmp/bootmnt/zImage //synob@ckup
2017-10-23T16:54:30-04:00 NAS updater: updater.c:557 file [zImage] is being copied to [/tmp/bootmnt]
2017-10-23T16:54:30-04:00 NAS updater: updater.c:565 file [/tmp/bootmnt/zImage] process done.
2017-10-23T16:54:30-04:00 NAS updater: updater.c:557 file [rd.gz] is being copied to [/tmp/bootmnt]
2017-10-23T16:54:30-04:00 NAS updater: updater.c:565 file [/tmp/bootmnt/rd.gz] process done.
2017-10-23T16:54:30-04:00 NAS updater: updater.c:557 file [grub_cksum.syno] is being copied to [/tmp/bootmnt]
2017-10-23T16:54:30-04:00 NAS updater: updater.c:565 file [/tmp/bootmnt/grub_cksum.syno] process done.
2017-10-23T16:54:30-04:00 NAS updater: updater.c:552 file [/tmp/bootmnt/updater] is being removed
2017-10-23T16:54:30-04:00 NAS updater: updater.c:565 file [/tmp/bootmnt/updater] process done.
2017-10-23T16:54:30-04:00 NAS updater: updater.c:552 file [/tmp/bootmnt/VERSION] is being removed
2017-10-23T16:54:30-04:00 NAS updater: updater.c:565 file [/tmp/bootmnt/VERSION] process done.
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:755 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:1129 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:755 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:1129 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:755 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:1129 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:755 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:1129 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:755 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:1129 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: updater.c:6237 fail to upgrade factory partition
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [zImage]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/zImage], result[0]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [rd.gz]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/rd.gz], result[0]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:660 Skip restoring [vendor]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [grub_cksum.syno]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/grub_cksum.syno], result[0]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:660 Skip restoring [hda1.tgz]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [updater]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/updater], result[-1]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:681 Restore [updater] fail, remove it from synoboot
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [VERSION]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/VERSION], result[-1]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:681 Restore [VERSION] fail, remove it from synoboot
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [checksum.syno]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/checksum.syno], result[-1]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:681 Restore [checksum.syno] fail, remove it from synoboot
2017-10-23T16:54:31-04:00 NAS updater: updater.c:6506 fail to rollback flash (restore)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:2645 No need to reset reason for v.15152
2017-10-23T16:54:31-04:00 NAS updater: updater.c:6549 Failed to accomplish the update! (errno = 21)
2017-10-23T16:54:31-04:00 NAS smallupd@ter: smallupdate.cpp:1102 failed to exec updater -ir
2017-10-23T16:54:31-04:00 NAS smallupd@ter: smallupdate.cpp:1273 failed to update flash
2017-10-23T16:54:31-04:00 NAS smallupd@ter: small_update.cpp:20 Failed to apply smallupdate.
2017-10-23T16:54:31-04:00 NAS synoupgrade_SYNO.Core.Upgrade_1_start[19612]: Upgrade.cpp:225 Fail to exec smallupdater
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS [  365.383920] init: smbd main process (17628) killed by TERM signal
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: SmartDataRead(102) open device /dev/sde fail
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_temperature_get.c:94 read value /dev/sde fail
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS updater: updater.c:755 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:1129 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:755 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: boot/boot_lock.c(227): failed to mount boot device /dev/synoboot1 /tmp/bootmnt (errno:22)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:1129 Failed to mount factory partition
2017-10-23T16:54:31-04:00 NAS updater: updater.c:6237 fail to upgrade factory partition
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [zImage]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/zImage], result[0]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [rd.gz]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/rd.gz], result[0]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:660 Skip restoring [vendor]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [grub_cksum.syno]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/grub_cksum.syno], result[0]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:660 Skip restoring [hda1.tgz]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [updater]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/updater], result[-1]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:681 Restore [updater] fail, remove it from synoboot
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [VERSION]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/VERSION], result[-1]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:681 Restore [VERSION] fail, remove it from synoboot
2017-10-23T16:54:31-04:00 NAS updater: updater.c:663 Restoring [checksum.syno]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:677 Removing file [/tmp/bootmnt/checksum.syno], result[-1]
2017-10-23T16:54:31-04:00 NAS updater: updater.c:681 Restore [checksum.syno] fail, remove it from synoboot
2017-10-23T16:54:31-04:00 NAS updater: updater.c:6506 fail to rollback flash (restore)
2017-10-23T16:54:31-04:00 NAS updater: updater.c:2645 No need to reset reason for v.15152
2017-10-23T16:54:31-04:00 NAS updater: updater.c:6549 Failed to accomplish the update! (errno = 21)
2017-10-23T16:54:31-04:00 NAS smallupd@ter: smallupdate.cpp:1102 failed to exec updater -ir
2017-10-23T16:54:31-04:00 NAS smallupd@ter: smallupdate.cpp:1273 failed to update flash
2017-10-23T16:54:31-04:00 NAS smallupd@ter: small_update.cpp:20 Failed to apply smallupdate.
2017-10-23T16:54:31-04:00 NAS synoupgrade_SYNO.Core.Upgrade_1_start[19612]: Upgrade.cpp:225 Fail to exec smallupdater
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS [  365.383920] init: smbd main process (17628) killed by TERM signal
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: SmartDataRead(102) open device /dev/sde fail
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_temperature_get.c:94 read value /dev/sde fail
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:54:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:54:32-04:00 NAS synoupgrade_SYNO.Core.Upgrade_1_start[19848]: update_cpputil.cpp:705 synoservice: start all packages ...
2017-10-23T16:54:32-04:00 NAS synopkgctl: resource_api.cpp:163 Acquire webapi-desc for SynoFinder when 0x0000 (done)
2017-10-23T16:54:32-04:00 NAS synopkgctl: resource_api.cpp:163 Acquire webapi-desc for SynoFinder when 0x0000 (done)
2017-10-23T16:54:32-04:00 NAS synopkgctl: SYSTEM:   Last message 'resource_api.cpp:163' repeated 1 times, suppressed by syslog-ng on NAS
2017-10-23T16:54:32-04:00 NAS updater: utils.cpp:295 Run SUS available updates
2017-10-23T16:54:33-04:00 NAS synoupgrade_SYNO.Core.Upgrade_1_start[19848]: update_cpputil.cpp:755 synoservice: finish started all packages
2017-10-23T16:54:33-04:00 NAS synoupgrade_SYNO.Core.Upgrade_1_start[19612]: Upgrade.cpp:682 Failed to apply smallupdate
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: SmartDataRead(102) open device /dev/sde fail
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_temperature_get.c:94 read value /dev/sde fail
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:31-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:31-04:00 NAS SystemInfo.cgi: SYSTEM:   Last message 'disk/disk_exceed_unc' repeated 1 times, suppressed by syslog-ng on NAS
2017-10-23T16:55:31-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:31-04:00 NAS SystemInfo.cgi: SmartDataRead(102) open device /dev/sde fail
2017-10-23T16:55:31-04:00 NAS SystemInfo.cgi: disk/disk_temperature_get.c:94 read value /dev/sde fail
2017-10-23T16:55:32-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:32-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:32-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:32-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:32-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:55:32-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:55:32-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:56:10-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:56:10-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:56:10-04:00 NAS SystemInfo.cgi: SmartDataRead(102) open device /dev/sde fail
2017-10-23T16:56:10-04:00 NAS SystemInfo.cgi: disk/disk_temperature_get.c:94 read value /dev/sde fail
2017-10-23T16:56:11-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:56:11-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:56:11-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:56:11-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:56:11-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct
2017-10-23T16:56:11-04:00 NAS SystemInfo.cgi: disk/disk_is_below_life_thr_cache.c:28 Failed to get below remain life thr from /run/synostorage/disks//sde/below_remain_life_thr
2017-10-23T16:56:11-04:00 NAS SystemInfo.cgi: disk/disk_exceed_unc_thr_cache.c:28 Failed to get exceed unc thr from /run/synostorage/disks//sde/exc_bad_sec_ct

 

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After stopping all the processes and rebooting the computer. I was able to upgrade via the GUI. Reason for this hassle is that I couldn't expand my RAID array. Now it worked on the first click! 

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Hello cri5py,

 

I had sam problem yesterday with one of mine testing NAS (virtual on ESXi 6.5) i got same problem. And i couldn't resolve. I did try several restar, but i didnt' restart Host because i was not able because of otehr running VMs.

 

I'll try again with full restar. Thnks to your post and I'll report results.

 

Thank you,

AG

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