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System failed to convert video

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Ciao a tutti, 
Ho installato Xpenology (DS3615xs)  DSM 6.1.3-15152 Update 4 su ESXI 6.5 con Loader 1.02a2.
Ricevo sempre l'errore "System failed to convert video [/volume1/photo/.....59272.mp4] to mpeg4."
Ho modificato il serial con il generatore https://xpenology.github.io/serial_generator/serial_generator.html
La situazione non cambia.
Volevo provare a aggiornare all'ultimo loader 1.02b, ma non so come fare su esxi perchè c'è solo il file iso o img.
Qualche consiglio?
Grazie.
 

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