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Synology Photo having problem to generate thumbnail for google takeout exported video


goodone007

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Hi,

 

I hope someone can help me out. I am using DSM 7.1-42661 Update 1 - DS918+


Recently, I exported all my mobile captured media which was on google photos using takeout helper and merged json meta data on all photo and videos. After that I tried both copy pasting through SMB and also directly uploading them on synology Photo. Once synology Photo package start indexing all files, images thumbnail gets generated without any problem.


But all video files shows a broken film image thumbnail without actual video thumbnail but they are playable. They shows like these:

image.thumb.png.82549570b7c09e3aa4bbd6ed51f0dcb7.png

 

 

 

If I upload a video from same mobile phone directly using Synology Photo app on android then that video uploads and properly generates thumbnail and playable. Though I noticed file size above 100mb "cannot be uploaded" I am not sure why. After reaching 100%, it just says cannot be uploaded, same on all videos from mobile app > syno photo.

image.png.4dc63b7dc96ba442036c316b1ac27446.png

 

 

 

Face recognition on photo library for images works by default. I am using generated serial #.

 

But I am not sure why thumbnails on video is not working for Synology photo. I do not think it has something to do with original or fake serial number? Otherwise, mobile upload generate image should not be working? I hope someone can assists me with this. I tried deleting both video station, photo station app and installing them again, restoring to default settings but nothing helping and out of options. This is my first time DSM and NAS.

Also, for more informations. These are media info difference between each non thumbnail and generated thumbnail file format. I do not know the differences. Hopefully someone with experienced knows about it.

 

 

Media Info exported from google which gives broken thumbnail :
 

image.thumb.png.d211b6ef8db354f82cf4a5c26c8fcf22.png

Mobile camera captured video info which generates thumbnail fine:


image.thumb.png.3c2d437994963472378f48c76356325b.png

 

 

 

 

I hope someone can tell me what can I do generate my family members videos and import them successfully on synology. 10 years of memories :(  

Also how can I resolve upload size issue as stated above. 
 

There's many questions I might have asked but hopefully someone can come forward and help me guide.

 

Thank you!

 

 

 

 

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I don't know what just happened but.....
after moving a video file in upload only from Synology Drive app on PC to Nas,
Creating a Photo folder in drive, Which automatically removed my Synology Photo folder and moved to Trash, 
Then Overriding that from Trash to my created Photo folder

Now it Reindexing and many video files has thumbnail now.

 

Maybe a permission problem???? 

 

I am still testing... lets see, hope for the best.. 😊

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