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Serial & mac real, not activating certain apps? help

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Something has changed in 7.1 in at least one area. Activating synology apps. I build my loader with genuine serial mac, from another real synology I own (but different location, not on my lan). Device is registered in my synology acct, but when I try to activate apps it wants me sign in, then fails and tells me to call customer service.  Specifically advanced media extension, but I'm sure this will happen with other apps too.


With real serial and mac, should the apps activate? or am I expecting too much?

(for what its worth, advanced media extension did install properly on 7.0.1, same box, same serial, worked fine...but not with 7.1)


Active backup for business I had to use url method of activation.

So, just to clarify should the apps activate? or am I expecting too much?

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