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error adding camera license


hjgwannet
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Hello I purchased a synology license from Synology-camera-software.com and received the license by email. When I try to add this license I get the error message saying that the system can not validate the license and that I have to check my netwerk. Of course I did this and everyting is working correctle.I can receive updates from Synology etc.

I tried to send a support form but it says my model and serial number don`t match.

 

Can anyone tell how I get my new camera license to work?

 

regards,

Hennie

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