jerrymouse1986 Posted August 16, 2021 Share #1 Posted August 16, 2021 Hi guys, I may need your help here. I have a HP Gen7 server running on DSM 6.2.3 and using Moments to backup my photos on the iPhone. I found some photos cannot be displayed on Moments app and web portal. Most of them are photos in Portrait mode. After some investigation, I notice that iPhone uses HEIC to save normal photos and use HEVC to save portrait mode photos. So as the result, I can view *.heic photos shot in normal mode via the Moment app and online portal, but not *.heic photos shot in portrait mode. Following the instruction to configure "transcode without a valid SN", and it doesn't fix my issue. Would anyone help me please? Thank you all in advance. Quote Link to comment Share on other sites More sharing options...
RedWave Posted August 6, 2022 Share #2 Posted August 6, 2022 One year after the last post, it seems Synology has released a "Advanced Media Package" plugin (paid+serial checked) that might help with those formats. Doesn't seem to have been ported to Xpenology but hey, the millions I didn't spend on the Synology, I use them to travel and take photos ^^ Quote Link to comment Share on other sites More sharing options...
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