jerrymouse1986 Posted August 16, 2021 Share #1 Posted August 16, 2021 Hi guys, I may need your help here. I have a HP Gen7 server running on DSM 6.2.3 and using Moments to backup my photos on the iPhone. I found some photos cannot be displayed on Moments app and web portal. Most of them are photos in Portrait mode. After some investigation, I notice that iPhone uses HEIC to save normal photos and use HEVC to save portrait mode photos. So as the result, I can view *.heic photos shot in normal mode via the Moment app and online portal, but not *.heic photos shot in portrait mode. Following the instruction to configure "transcode without a valid SN", and it doesn't fix my issue. Would anyone help me please? Thank you all in advance. Quote Link to comment Share on other sites More sharing options...
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