iamheresy Posted September 6, 2020 Share #1 Posted September 6, 2020 Hey! I've a Problem with the Synology Moments App. If I upload photos from my iPhone with the official Synology Moments iOS app up to the Xpenology server I can't the the photos. See the attached pictures. On the second picture ist a message with "This format cannot being displayed or played back, or the file is being converted." if I click of one photo. The problem is if I use Moments with a browser or the iOS App. Moments is install in version 1.3.3.-0700. My System is running with version DSM 6.2.3-25426 Update 2. Quote Link to comment Share on other sites More sharing options...
jensmander Posted September 6, 2020 Share #2 Posted September 6, 2020 Afaik Synology needs a valid serial/mac combo for various background conversions (video station, photo, moments). HEIC uploads are supported in Moments since last year‘s release. Maybe you should check your system log for corresponding error messages. Quote Link to comment Share on other sites More sharing options...
iamheresy Posted September 6, 2020 Author Share #3 Posted September 6, 2020 (edited) Do you mean the protocol center on the syno? If you mean this. There is no error messages in relation to Moments. Thanks. Edited September 6, 2020 by iamheresy Quote Link to comment Share on other sites More sharing options...
iamheresy Posted September 9, 2020 Author Share #4 Posted September 9, 2020 I've a real SN and MAC from a DS213j can I use this? Quote Link to comment Share on other sites More sharing options...
iamheresy Posted September 11, 2020 Author Share #5 Posted September 11, 2020 See the solution from @likeadoc ist will work with Moments and HEIC. Quote Link to comment Share on other sites More sharing options...
jerrymouse1986 Posted August 16, 2021 Share #6 Posted August 16, 2021 On 9/11/2020 at 7:14 PM, iamheresy said: See the solution from @likeadoc ist will work with Moments and HEIC. I have the same issue and proceeded with this steps. Failed. The issue still exists. Quote Link to comment Share on other sites More sharing options...
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