iamheresy 0 · ID: 1 Posted September 6 Hey! I've a Problem with the Synology Moments App. If I upload photos from my iPhone with the official Synology Moments iOS app up to the Xpenology server I can't the the photos. See the attached pictures. On the second picture ist a message with "This format cannot being displayed or played back, or the file is being converted." if I click of one photo. The problem is if I use Moments with a browser or the iOS App. Moments is install in version 1.3.3.-0700. My System is running with version DSM 6.2.3-25426 Update 2. Quote Share this post Link to post Share on other sites
jensmander 143 · ID: 2 Posted September 6 Afaik Synology needs a valid serial/mac combo for various background conversions (video station, photo, moments). HEIC uploads are supported in Moments since last year‘s release. Maybe you should check your system log for corresponding error messages. Quote Share this post Link to post Share on other sites
iamheresy 0 · ID: 3 Posted September 6 (edited) Do you mean the protocol center on the syno? If you mean this. There is no error messages in relation to Moments. Thanks. Edited September 6 by iamheresy Quote Share this post Link to post Share on other sites
iamheresy 0 · ID: 4 Posted September 9 I've a real SN and MAC from a DS213j can I use this? Quote Share this post Link to post Share on other sites
iamheresy 0 · ID: 5 Posted September 11 See the solution from @likeadoc ist will work with Moments and HEIC. Quote Share this post Link to post Share on other sites
