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Hey!

I've a Problem with the Synology Moments App. If I upload photos from my iPhone with the official Synology Moments iOS app up to the Xpenology server I can't the the photos. See the attached pictures. On the second picture ist a message with "This format cannot being displayed or played back, or the file is being converted." if I click of one photo. The problem is if I use Moments with a browser or the iOS App.

 

 Moments is install in version 1.3.3.-0700. My System is running with version DSM 6.2.3-25426 Update 2. 

1.png

2.png

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Afaik Synology needs a valid serial/mac combo for various background conversions (video station, photo, moments). HEIC uploads are supported in Moments since last year‘s release. Maybe you should check your system log for corresponding error messages.

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