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matogar

Streaming to TV extremely slow

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Hi,

 

I have a Custom Build XPEnology 6.2 with Media Server application installed in order to watch my media on my SmartTV LG.

The problem I have is that it gets loading and after 5 minutes then it plays for 2 seconds and back again to load and again and again... I have my TV and my XPEnology connected to the LAN (1Gb) with CAT5e.

I have tried to uninstall and install again the MediaServer application. I have tried to play on the TV the same media file but from another NAS I have (MyBookLive) and it works perfectly. I have reviewed the folder permissions and no luck.

 

Does anybody know what I can try?

 

Thanks.

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You might explain what media server application you are using and perhaps what hardware, what DSM version, etc you are using.

 

1 Gbps LAN is enough to stream 4K Blu Ray (50GB files) although your disks had better be very fast for it not to stutter.  Most people aren't trying to do that, so bandwidth is probably not an issue.  I would expect your media app is transcoding in real time and it cannot keep up.  Some people go overkill with CPU hardware so that it can, or they use Intel Quicksync for hardware acceleration (helps somewhat, but is very picky with hardware).  For me I just make sure that I never create circumstances where the media application has to transcode and it works fine.

 

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Hi flyride, thanks for your answer.

 

Here you are more information, that I agree, I should have said upfront.

- Software used "Media Server", that is the name the application has in the Synology store. https://www.synology.com/es-es/dsm/packages/MediaServer

- Processor: Intel Core 2 Duo CPU @ 2666Mhz

- Memory: 4 GB

- MotherBoard: Gigabyte EP43-DS3L

- LAN 1Gpbs (Cat5e cable)

- Current version DS3615xs -- DSM 6.2-23739

- 3 Hard disks 7.200 rpm working in RAID 0 with no security, no encryption, nothing at all, since I just use it for consuming media that I have a backup somewhere else.

 

In the "Media Server" application I have all the transcoding options set to OFF, the same way I used to have when I was using it when I had XPEnology 5.2, since my TV is quite powerful to handle everything on its own. Keep in mind, that if I play the exact same file from my MyBookLive NAS (really basic and old NAS) it works perfectly in 4K.

One important thing to comment here is that before I used to have XPEnology 5.2 (with the same hardware of course) and it was working perfectly in streaming 4K content, it has been since I installed XPEnology 6.2 when I started having issues.

Now when I play content, the processor, memory and LAN activity is nearly 0%, it looks like the NAS does not know it needs to send data to the TV. And I think here is the issue and I don't know why.

 

Any idea?

 

Thanks so much!

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Ah.  So you aren't having a NAS problem at all, this is an issue with the Synology Media Server package.  Never used it.  Someone may be able to advise.

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Afaik background transcoding isn’t working anymore in DSM 6.x when using Xpenology (genuine hardware/serial check). This might be an explanation why it worked in DSM 5.2. But I’m not 100% sure.

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Any suggestion for an application to allow me watch my content in 4K?

I bought 5 licenses on Twonky for my MyBookLive NAS, which I could try to install in XPEnology if anybody can give me a hand on how to do it.

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Hi All,

 

Some progress from my side… I was still unable to watch content using "Media Server" package. Therefore I decided to go in a different way by uninstalling "Media Server" package and installing manually Twonky server on the NAS…

As Synology is just another Linux distribution, I have managed to install Twonky server through SSH on the NAS and I created a "Schedule task" in order to launch the Twonky Server each time I boot the NAS. All went perfectly fine.

Unfortunately now, although I see the new media server in my TV (the Twonky server), when I play content, I am still in the same situation than before where the Synology does not send any data to the TV.

 

This makes me think that the issue was actually not related to the "Media Server" package but to the NAS itself.

Does anybody have any idea?

 

Thanks.

 

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try with a more flexible solution as client like a computer, tablet, mobile phone, check network speed through copying files, also try to replay a file with vlc

maybe you can try plex as alternative as a package (no install issues, easy to do) try to use one file for all tests

some audio formats can be a problem like dts, so use a "simple" file 1st and when its working try more complicated cases like dvd/bluray (different audio tracks, higher bandwidth)

if the media server is proven to work you might try the lg tv

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Thanks IG-88!

 

I have tried with an iPad and an Iphone and same result, the NAS almost does not stream any data to the remote devices. I have even tried with a small file (720p) and the same result. 

It is so weird, because when I copy files with other computers and laptop I have at home it works at 113MB (maxing out 1Gbps LAN).

 

I think that through DLNA you don't need to create nor use any account, but I don't know what else could I try...

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Hi Dfds,

 

Same result with DS Video... :-(

I don't know if I should open specific port, grant permission to any folder or do anything, but this looks so weird.

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Posted (edited)

I suppose you did or it may not even play at all, but in DSM Firewall, did you open those ports:

1900 (UDP), 5001,5002 (HTTP)? 

French UI but it's in Security/firewall/Create and select both.

 

Capture d’écran 2020-06-15 à 19.16.26.png

Edited by pmchan

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Hi Pmchan,

 

My firewall is off, but I will try to active it and open those ports to see if that works.

 

Regards,

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Hi,

 

I have activated the firewall and open all those port, but I have no luck, still the same problem... the NAS does not send data to the TV.

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Hi,

 

After having tried resetting the NAS from fabric and have the same result, I have given up and installed back XPEnology 5.2 and now I can stream 4K content perfectly.

 

 

Regards,

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