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1aadeals

N54L DSM 4.3 Error - System failed to convert video...

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Hello,

Hope someone can help.

 

I have DSM 4.3-3827 Update 7 on HP N54L server.

 

I've noticed I no longer play back video's taken from mobile phones. I get errors in the log files:

 

system failed to convert video (file path) to .flv (or .mov, or .mpeg4) etc

 

I cannot play any of the video from DS Photo+ client on iphone or ipad.

 

I can play the video's from web broswer directly.

 

Any idea's what's going wrong? This used to work before, i do not know from which DSM update its stopped working

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Upgraded to DSM 5.0 Update 5. Sill Same issue. Movies taken from mobile phones don't play. Anyone have any ideas? I would be grateful

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Check the cpu load on the N44L as you are trying to to view video. I doubt The N45Lhas the horsepower to do video conversion on the fly.

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Please check the user/rights of the files taken by mobile phone (can be done in Filestation).

I had once a problem, that these files (fotos in my case) were not accessible for the converting user/process (syncon...), so they coundln't be converted.

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Fixed the problem. Reset all the permissions on all the photo folders and files.

 

Thank you enzym for the guidance!

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