Doody Posted October 8, 2019 Share #1 Posted October 8, 2019 Hello guys, Here is my architecture : Official DS216j who run Moments/ Drive / VPN / DNS / LDAP / Surveillance Station HP Microserver NL40L who run PLEX / Download Station / Docker The NL40L is running the 6.0 version for a long time ago and I decided to update to 6.2 to use Moments & Drive. The DS216j is not powerfull enough today and it's very slow. I bought an Intel network card compatible E1000e (6.2 is not compatible anymore with the integrated NIC inside HP Micro server G7) and updated to 6.2. All is good ! I installed Moments. For the photos it seems to working well and the conversion is sooooo fast comparing DS216j but I'm not able to see any video thumbnail as you can see on the picture. It's not a permission issue because if I click on the "grey" thumbnail I can read the video. When I watched the log, every time I uploaded a video there is an error message : "System failed to convert video /var/services/homes/admin/Drive/Moments/Mobile/**************************** to mpeg4. Do you have any idea of what it could be wrong ? AMD CPU could be an issue ? Thanks in advance Quote Link to comment Share on other sites More sharing options...
bearcat Posted October 8, 2019 Share #2 Posted October 8, 2019 Might be a problem with your Serial/MAC combo. Quote Link to comment Share on other sites More sharing options...
jensmander Posted October 9, 2019 Share #3 Posted October 9, 2019 Yep. For apps like Video Station/Moments/Photostation a valid combo is required for video conversions and thumbnail creation. Quote Link to comment Share on other sites More sharing options...
Doody Posted October 9, 2019 Author Share #4 Posted October 9, 2019 Thank you guys, I will try to use the Serial / Mac of my DS216j Quote Link to comment Share on other sites More sharing options...
Doody Posted October 10, 2019 Author Share #5 Posted October 10, 2019 It Works Thannnnnnnnks a lot ! 1 Quote Link to comment Share on other sites More sharing options...
NooL Posted October 10, 2019 Share #6 Posted October 10, 2019 For others checking the topic - If you get the error that site cannot be opened when you try opening the QuickConnect in Control Panel - Or try to setup a synology.me DDNS - Then its a serial number/mac issue. If you check tail /var/log/messages when this occurs, you will see an error stating invalid serial/mac combinatination or the likes. Quote Link to comment Share on other sites More sharing options...
scarfas Posted October 21, 2019 Share #7 Posted October 21, 2019 On 10/10/2019 at 3:53 PM, NooL said: For others checking the topic - If you get the error that site cannot be opened when you try opening the QuickConnect in Control Panel - Or try to setup a synology.me DDNS - Then its a serial number/mac issue. If you check tail /var/log/messages when this occurs, you will see an error stating invalid serial/mac combinatination or the likes. Hello, I'm really new to xpenology and I've been having trouble with the issue that you descrived above. Could you tell me what's the correct way to change the s/n and mac? Does the new serial and mac have to be from a similar model to the one I got now? Thanks Quote Link to comment Share on other sites More sharing options...
atu_ Posted January 26, 2021 Share #8 Posted January 26, 2021 Same situation here, how do I get a valid Serial / Mac combo please ? Quote Link to comment Share on other sites More sharing options...
vanopiano Posted August 3, 2021 Share #9 Posted August 3, 2021 https://github.com/likeadoc/synocodectool-patch to work without real serial/mac 1 Quote Link to comment Share on other sites More sharing options...
bobby121418 Posted April 4, 2022 Share #10 Posted April 4, 2022 On 10/9/2019 at 10:54 AM, Doody said: Thank you guys, I will try to use the Serial / Mac of my DS216j I would like to try this but cannot figure out how to use it. Any suggestions please? Thanks Quote Link to comment Share on other sites More sharing options...
Valiran34 Posted October 8, 2022 Share #11 Posted October 8, 2022 (edited) Can we use a valid MAC/SN couple but from another NAS, like a valid couple from a ds720 to a Redpill 3622Xs+? Edited October 8, 2022 by Valiran34 Quote Link to comment Share on other sites More sharing options...
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