hannay Posted June 22, 2014 Share #1 Posted June 22, 2014 Has been working perfectly for a long time... today, just stopped. So I'm running DSM 4.2 -3211 on a HP Microserver Plex is in a stopped status, if I attempt to start: "Failed to run the package service" If I attempt to Uninstall: "The Package has been successfully uninstalled" and then reappears instantly on my list. Can anyone help? Link to comment Share on other sites More sharing options...
HDMann Posted June 22, 2014 Share #2 Posted June 22, 2014 Did you try reinstalling the plex spk you were running? I've updated from 9.9.7 to 9.9.12 over the last few months by manually installing the new version from the packages app. I also reinstalled 9.9.8 this way on a DSM 5.0 beta test station using a backup internal disk from my DSM 4.3 rig (set up to test the DSM upgrade with plex and transmission software). With the manual install, once the package is loaded (from where I downloaded it) to the NAS, it shows "Upgrade" rather than "install" on the final "click OK to proceed" page. Link to comment Share on other sites More sharing options...
spammy Posted June 23, 2014 Share #3 Posted June 23, 2014 No problems here - did you install the package from Synology or manual download from Plex website? The latter is the recommended way I think. Link to comment Share on other sites More sharing options...
hannay Posted July 3, 2014 Author Share #4 Posted July 3, 2014 Package was installed from the package centre. I have the update option now but this still fails. So as it stands, I cannot Run, uninstall or Update. Any anyone assist with manually removing this? Many thanks Link to comment Share on other sites More sharing options...
spammy Posted July 4, 2014 Share #5 Posted July 4, 2014 Have you tried manually installing the SPK from the Plex website? Link to comment Share on other sites More sharing options...
hannay Posted July 4, 2014 Author Share #6 Posted July 4, 2014 Yes, and that fails too Link to comment Share on other sites More sharing options...
hannay Posted July 6, 2014 Author Share #7 Posted July 6, 2014 Would anyone be able to assist with the command line part of this to help me get my Plex App back running again? Link to comment Share on other sites More sharing options...
berwhale Posted July 6, 2014 Share #8 Posted July 6, 2014 Have you taken a look at the Plex log file? http://forum.synology.com/enu/viewtopic ... 93&t=72034 I got a similar error from SABNZBD, SickBeard and Couchpotato whilst playing around with permissions for Couchpotato renaming... https://couchpota.to/forum/viewtopic.php?f=6&t=1477 However I suspect that my issue is caused by my lack of reboot (i'm in the middle of an SHR expansion at the moment) Link to comment Share on other sites More sharing options...
hannay Posted July 8, 2014 Author Share #9 Posted July 8, 2014 I'm not sure of the command lines to use unfortunately Link to comment Share on other sites More sharing options...
berwhale Posted July 8, 2014 Share #10 Posted July 8, 2014 Did you reboot the server after removing Plex? It looks like this may be necessary to remove some residual pieces of Plex before a re-install.... https://forums.plex.tv/index.php/topic/ ... ology-nas/ Link to comment Share on other sites More sharing options...
hannay Posted July 10, 2014 Author Share #11 Posted July 10, 2014 Yeah, I've rebooted the server several times in hope! It's annoying as nothing had changed, and it just stopped working. It's stuck in a "stopped" state. Link to comment Share on other sites More sharing options...
hannay Posted July 10, 2014 Author Share #12 Posted July 10, 2014 On that link it states: you need to reboot then remove the volume to complete the uninstall How do I do this? Link to comment Share on other sites More sharing options...
berwhale Posted July 10, 2014 Share #13 Posted July 10, 2014 If you look at post #9 you'll see instructions for deleting just the 'Plex' shared folder. You probably don't want to delete the whole volume, but if you do... !!!!THIS WILL DELETE THE VOLUME AND ALL THE DATA ON IT!!!! Go to Storage Manager, click on Volume, select the volume and click Remove. You'll then need to create a new volume. Link to comment Share on other sites More sharing options...
hannay Posted July 10, 2014 Author Share #14 Posted July 10, 2014 Cheers, yeah best not deleting the Volume Followed the instructions: login as: root root@192.168.1.7's password: BusyBox v1.16.1 (2013-04-16 20:10:08 CST) built-in shell (ash) Enter 'help' for a list of built-in commands. DiskStation> cd / DiskStation> cd volume1 DiskStation> rm -r Plex rm: can't remove 'Plex': No such file or directory DiskStation> DiskStation> rm -r Plex -ash: DiskStation: not found DiskStation> rm: can't remove 'Plex': No such file or directory > Link to comment Share on other sites More sharing options...
berwhale Posted July 10, 2014 Share #15 Posted July 10, 2014 Can you see Plex listed when you do an 'ls'? Link to comment Share on other sites More sharing options...
hannay Posted July 10, 2014 Author Share #16 Posted July 10, 2014 Doesn't look like it.... DiskStation> ls ERROR: ld.so: object '/lolz/jynx2.so' from LD_PRELOAD cannot be preloaded: ignored. @appstore @dhcp.pid.core Pictures aquota.user photo @autoupdate @spool Videos lost+found rm @database @tmp aquota.group music video DiskStation> DiskStation> DiskStation> ls -ash: DiskStation: not found DiskStation> ERROR: ld.so: object '/lolz/jynx2.so' from LD_PRELOAD cannot be pre loaded: ignored. -ash: ERROR:: not found DiskStation> DiskStation> @appstore @dhcp.pid.core Pictures aquota.user photo -ash: @appstore: not found DiskStation> @autoupdate @spool Videos lost+found rm -ash: @autoupdate: not found DiskStation> @database @tmp aquota.group music video -ash: @database: not found DiskStation> DiskStation> -ash: syntax error: unexpected newline DiskStation> DiskStation> DiskStation> ls -ash: DiskStation: not found DiskStation> ERROR: ld.so: object '/lolz/jynx2.so' from LD_PRELOAD cannot be pre loaded: ignored. -ash: ERROR:: not found DiskStation> DiskStation> @appstore @dhcp.pid.core Pictures aquota.user photo -ash: @appstore: not found DiskStation> @autoupdate @spool Videos lost+found rm -ash: @autoupdate: not found DiskStation> @database @tmp aquota.group music video -ash: @database: not found DiskStation> DiskStation> -ash: syntax error: unexpected newline DiskStation> DiskStation> DiskStation> ls -ash: DiskStation: not found DiskStation> -ash: DiskStation: not found -ash: -ash:: not found DiskStation> DiskStation> ERROR: ld.so: object '/lolz/jynx2.so' from LD_PRELOAD cannot be pre -ash: DiskStation: not found DiskStation> loaded: ignored. -ash: loaded:: not found DiskStation> -ash: ERROR:: not found -ash: -ash:: not found DiskStation> DiskStation> -ash: syntax error: unexpected newline DiskStation> DiskStation> @appstore @dhcp.pid.core Pictures aquota.user photo -ash: can't create @appstore: Is a directory -ash: DiskStation: not found DiskStation> -ash: @appstore: not found -ash: -ash:: not found DiskStation> DiskStation> @autoupdate @spool Videos lost+found rm -ash: can't create @autoupdate: Is a directory -ash: DiskStation: not found DiskStation> -ash: @autoupdate: not found -ash: -ash:: not found DiskStation> DiskStation> @database @tmp aquota.group music video -ash: can't create @database: Is a directory -ash: DiskStation: not found DiskStation> -ash: @database: not found -ash: -ash:: not found DiskStation> DiskStation> DiskStation> -ash: syntax error: unexpected newline DiskStation> -ash: syntax error: unexpected newline -ash: -ash:: not found DiskStation> DiskStation> -ash: syntax error: unexpected newline DiskStation> Link to comment Share on other sites More sharing options...
anthonyuk Posted July 11, 2014 Share #17 Posted July 11, 2014 Hi Hannay, Anthony .s from the DVD forum. Your NAS has been compromised and you'll need to remove the fake shell commands. See this thread for details - viewtopic.php?f=2&t=2049 Link to comment Share on other sites More sharing options...
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