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hp microserver gen10 + hp nc360t + dsm 6.2.2-24922 = unstable?


s3urat

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Anyone else experienced this?

I've got an HP Microserver gen10, an HP NC360T NIC and DSM 6.2.2-24922. Ever since the upgrade from 6.1 to 6.2 the system will drop of off the network about once a week. Sometimes when adding large torrents to the download station (but maybe that's only coincidence).

 

Is there any way to diagnose this? Any system logs besides the Log Center?

 

The only abnormality I'm able to see in the Log Center is that LAN 1 goes down and receives a 169.254.xxx.xxx IP, like the cable was disconnected. It stays like that indefinely.

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  • 2 weeks later...

So, apparently it happens because the network card stops/resets and the dhcp-client can't (or won't) start again.

 

Relevant portion from /var/log/messages:

 

2019-05-15T13:23:52+02:00 diskstation [228138.340179] init: dhcp-client (eth0) main process (8937) killed by TERM signal
2019-05-15T13:23:52+02:00 diskstation dhcp-client: stopped on eth0
2019-05-15T13:23:52+02:00 diskstation dhcp-client: started on eth0
2019-05-15T13:23:52+02:00 diskstation synonetd: net_default_gateway_set.c:34 failed to set default gateway

 

Found in /var/log/kern.log:

 

2019-05-15T17:47:58+02:00 diskstation kernel: [15716.768357] e1000e 0000:02:00.0 eth0: Reset adapter unexpectedly

 

After some Googling (especially this discussion), the solution would seem to be an upgrade of the e1000e drivers and/or disabling ASPM (PCIe Active State Power Management). I've added "pcie_aspm=off" to common_args_3615 in my grub.cfg. We'll see how it goes.

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  • 1 month later...
Le 16/05/2019 à 08:58, s3urat a dit :

So, apparently it happens because the network card stops/resets and the dhcp-client can't (or won't) start again.

 

Relevant portion from /var/log/messages:

 


2019-05-15T13:23:52+02:00 diskstation [228138.340179] init: dhcp-client (eth0) main process (8937) killed by TERM signal
2019-05-15T13:23:52+02:00 diskstation dhcp-client: stopped on eth0
2019-05-15T13:23:52+02:00 diskstation dhcp-client: started on eth0
2019-05-15T13:23:52+02:00 diskstation synonetd: net_default_gateway_set.c:34 failed to set default gateway

 

Found in /var/log/kern.log:

 


2019-05-15T17:47:58+02:00 diskstation kernel: [15716.768357] e1000e 0000:02:00.0 eth0: Reset adapter unexpectedly

 

After some Googling (especially this discussion), the solution would seem to be an upgrade of the e1000e drivers and/or disabling ASPM (PCIe Active State Power Management). I've added "pcie_aspm=off" to common_args_3615 in my grub.cfg. We'll see how it goes.

 

Hi,

I think that I have the same issue. My Network shooting down and restart when I use the bandwidth to upload or download from and to the server.

DO you found the solution ?

 

Thx a lot

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il y a 3 minutes, s3urat a dit :

Yes. Downgrade to DSM 6.1 and use the built in network.

 

Ok. I set the Internal NIC to "Disable" and I've added "pcie_aspm=off" to common_args_3615 in my grub.cfg

I test since 30 min to upload some videos without deconnexion.

 

I hope that I found the solution

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  • 4 months later...
On 7/9/2019 at 2:02 PM, Ludo34 said:

Hi,

 

After several time to test, the server is OK with this solution.

Disable internal NIC and modify the grub.conf to add "pcie_aspm=off" to common_args_3615

 

Good.

 

Could you show me the detail config. from grub.conf about common_args_3615 ?  i dont know whick postion should add pcie_aspm=off to common_args_3615 

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On 11/16/2019 at 3:39 PM, Benson said:

 

Could you show me the detail config. from grub.conf about common_args_3615 ?  i dont know whick postion should add pcie_aspm=off to common_args_3615 

 

You just type pcie_aspm=off (or maybe pcie_aspm=0? I couldn't find much useful information) at the end of set common_args_3615='...'

 

Something like this:

set common_args_3615='disable_mtrr_trim syno_hdd_powerup_seq=0 HddHotplug=0 syno_hw_version=DS3615xs vender_format_version=2 console=ttyS0,115200n8 withefi elevator=elevator quiet syno_port_thaw=1 pcie_aspm=off'

 

Note that it didn't do anything for the problems I had.

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On 11/23/2019 at 2:01 PM, s3urat said:

 

You just type pcie_aspm=off (or maybe pcie_aspm=0? I couldn't find much useful information) at the end of set common_args_3615='...'

 

Something like this:

set common_args_3615='disable_mtrr_trim syno_hdd_powerup_seq=0 HddHotplug=0 syno_hw_version=DS3615xs vender_format_version=2 console=ttyS0,115200n8 withefi elevator=elevator quiet syno_port_thaw=1 pcie_aspm=off'

 

Note that it didn't do anything for the problems I had.

 

thank you for your information,  

 

but i cant successfully install 6.2.2 24922 in my HP N54L with HP NC360T additional NIC ,  cant reboot & shutdown ,  cant find in synology assitant  :(

i already used the modded bios and disabled the intelnal NIC , diabled C1E  ,

I don't know what's wrong in my case (loader 1.03b + 6.2.2-24922 U4.pat  )

 

 

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  • 1 month later...
  • 2 weeks later...
On 1/4/2020 at 2:42 PM, beniusc said:

Hi

same problem of instability with the intel Nc360T, i modify the .cfg with the instructions.

 

now i think it’s ok because no more reboot in long transfert with lan since 2 hours.

 

thanks for the solution.

 

ben

Just a heads up: for me the problems reoccured after a day or two and I downgraded to 6.1. Perhaps I have a defective network card or perhaps it is an incompatibility with the GEN10 Microservers, since it appears to work with the N54L variants, I don't know. It would be nice if a GEN10 owner would chime in :).

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  • 1 month later...

I have a Microserver Gen10 runnung DSM 6.2.2 for 3615xs using extra.lzma and using internal networking, just follow this thread:

 

 

 

On 1/19/2020 at 12:11 PM, s3urat said:

Just a heads up: for me the problems reoccured after a day or two and I downgraded to 6.1. Perhaps I have a defective network card or perhaps it is an incompatibility with the GEN10 Microservers, since it appears to work with the N54L variants, I don't know. It would be nice if a GEN10 owner would chime in :).

 

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Apparently the CPU gets too hot, the termal protection kicks in and the server shuts down. Looking at the system temperature status in the Control Panel it reads as normal/~33ºC (the BIOS has the CPU temperature at 60ºC+, however).

 

3 hours ago, djvas335 said:

Can you elaborate more on thermal problems ?

 

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Strange, I do not have this issue on my Gen10

 

Just now, s3urat said:

Apparently the CPU gets too hot, the termal protection kicks in and the server shuts down. Looking at the system temperature status in the Control Panel it reads as normal/~33ºC (the BIOS has the CPU temperature at 60ºC+, however).

 

 

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It's strange, yeah. The heatsink is too hot to touch, when the server shuts down. I am running some 6 Docker containers, but, apart from PiHole, they don't do much of anything.

 

I've rigged a small cooler on the heatsink. Maybe it'll help.

 

13 minutes ago, djvas335 said:

Strange, I do not have this issue on my Gen10

 

 

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  • 2 weeks later...

 

On 3/9/2020 at 1:25 AM, djvas335 said:

I have a Microserver Gen10 runnung DSM 6.2.2 for 3615xs using extra.lzma and using internal networking, just follow this thread:

 

 

 

 

 

Hi can you please share your synoboot image for 6.2.2 ? Because I tested it with updated extra.lzma but with those find.synology.com doesn't even found anything... legacy mode, UEFI same.

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  • 9 months later...

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