Adding license pack to Surveillance Station fails


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I am trying to stick with 6.1.7 since I was not able to install 6.2.

I am running Surveillance Station but when I attempt to add a license pack number, I get a message "Connection failed. Please check your network settings"

I am able to download apps from the App Center and they download just fine, so clearly there is an internet connection. 

 

Does anyone know why this may be happening?

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  • 6 months later...

It's probably a licence verification issue with xpe/DSM, serial no and MAC address and the syno servers, I suspect the network timeout is the syno servers rejecting the authentication but not sending a 'friendly' message (why should it)

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On 6/21/2019 at 7:32 PM, jarede312 said:

I'm running into the same problem. I just bought a ton of licenses and this is going to suck if I can't use them...

Did you ever get your “ton of licenses” installed?

i got a xpen ds918 with legit sn/Mac for plex transcoding purposes, curious if it’s just that is required for camera licenses to work instead of doing dsm VM’s

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3 hours ago, merve04 said:

Did you ever get your “ton of licenses” installed?

i got a xpen ds918 with legit sn/Mac for plex transcoding purposes, curious if it’s just that is required for camera licenses to work instead of doing dsm VM’s

 Nope. had to buy a retail unit to use my licenses that I bought. It seems you can't add licenses to xpenology systems. I got screwed by not knowing that. 

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  • 4 weeks later...

You can add them.. You just need a legit Sn/Mac..

If it dies and you haven't backed up your licenses, you're screwed.. Synology will be VERY arsey about unregistering them (so you can re-add them)..

We need a hack to workaround this for legit licenses....

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  • 1 month later...

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