Recommended Posts

After following the directions by @Polanskiman for Tutorial: Install/Migrate DSM 5.2 to 6.1.x (Jun's loader) Jun1.02b I was able to successfully migrate to 6.1.4-15217.  I downloaded the .pat files for UPDATE-2 through UPDATE-5 and used the GUI to manually upgrade.  When I upgraded to UPDATE-3, I began getting notifications that my volume is degraded, particularly VOL-1.  I saw a post in the CRITICAL UPDATES thread that a user had the same issue but they were hoping for the best and never gave an update.  I did do an extensive search throughout all the threads and Google but never found anything that was similar or had a resolution. 

 

Besides searching the threads and Google, here are the additional steps I took to T/S my issue:

1.  Performed a Shutdown/Restart

2.  Physically checked power and sata cables to each drive

3.  Performed both QUICK and EXTENDED S.M.A.R.T. checks

4.  Went into GRUB command line and 'append SataPortMap=4', I only have one SATA Controller with 4 Ports.

5.  Using the DSM GUI Storage Manager, I performed a 'REPAIR' on the Disk and nothing changed/resolved

 

I really would hate to replace the HDD especially since it was working beautifully until I performed the UPDATE-3. 

 

Any help would be greatly appreciated and I can provide for information as needed.  Thanks in advance everyone!

HDD_SDD.PNG

RAID Group.PNG

Share this post


Link to post
Share on other sites
Posted (edited)

I don't think this has anything to do with your update.  Your Disk 1 disconnected from the RAID momentarily, which caused your array to go critical (non-redundant).

 

The disk reconnected and appears to be working, but SMART (the drive self-test information) is now reporting a hardware fail state or pending failure on the drive.  You should replace it.  It is in warranty so you should be able to print the details of the SMART status (under "Health Info") and WD will send you a new drive.

 

Once you install the new drive, manage your RAID Group 1 and add it to the array to restore redundancy.

 

Edited by flyride
  • Thanks 1

Share this post


Link to post
Share on other sites
1 minute ago, flyride said:

I don't think this has anything to do with your update.  Your Disk 1 disconnected from the RAID momentarily, which caused your array to go critical (non-redundant).

 

The disk reconnected and appears to be working, but SMART (the drive self-test information) is now reporting a hardware fail state or pending failure on the drive.  You should replace the drive.  It is in warranty so you should be able to print the details of the SMART status (under "Health Info") and WD will send you a new drive.

 

Once you install the new drive, manage your RAID Group 1 and add the new drive to the array to restore redundancy.

 

Thank you @flyride for your advice, I went a head an submitted an RMA with WD for the Drive.  Again, much appreciated!

Share this post


Link to post
Share on other sites

usually the manufacturers have tools for checking the driver before opening a rma (often also online check of serial number to check  validity for rma)

 

Share this post


Link to post
Share on other sites

@gr33nzx6r Did you check in S.M.A.R.T how many sectors were relocated sectors in that disk? Look in Health Info then S.M.A.R.T Info tab.

Share this post


Link to post
Share on other sites
20 hours ago, Polanskiman said:

@gr33nzx6r Did you check in S.M.A.R.T how many sectors were relocated sectors in that disk? Look in Health Info then S.M.A.R.T Info tab.

@Polanskiman  I did check that info as well.

 

SMART Info.PNG

Share this post


Link to post
Share on other sites
On 3/21/2018 at 4:07 PM, IG-88 said:

usually the manufacturers have tools for checking the driver before opening a rma (often also online check of serial number to check  validity for rma)

 

@IG-88  When I contacted WD they were able to do an Advanced RMA to send one first and then I send mine back with the option of sending the one they send me in the event I am able to repair my disk.  Thank you

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now